<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Consulting on</title><link>https://blue-rook.github.io/tags/consulting/</link><description>Recent content in Consulting on</description><generator>Hugo</generator><language>en-us</language><managingEditor>email@example.com (Blue rook technology)</managingEditor><webMaster>email@example.com (Blue rook technology)</webMaster><lastBuildDate>Mon, 30 Mar 2026 10:00:00 -0300</lastBuildDate><atom:link href="https://blue-rook.github.io/tags/consulting/index.xml" rel="self" type="application/rss+xml"/><item><title>How to Turnaround a Data Project</title><link>https://blue-rook.github.io/blog/how-to-turnaround-a-data-project/</link><pubDate>Mon, 30 Mar 2026 10:00:00 -0300</pubDate><author>email@example.com (Blue rook technology)</author><guid>https://blue-rook.github.io/blog/how-to-turnaround-a-data-project/</guid><description>&lt;p>There are many ways of finding out a customer is not only complaining but also genuinely unsatisfied with your services. The tricky part is that by the time the complaint becomes explicit, the relationship is already damaged. A good lead should be able to sense dissatisfaction earlier than that — reading customer behaviour, understanding what they actually expected, and honestly assessing how far reality has drifted from those expectations.&lt;/p>
&lt;h2 id="start-with-customer-experience-not-the-customer">Start with customer experience, not the customer&lt;/h2>
&lt;p>The first move as a technical leader, before approaching the customer directly, is to talk to whoever owns the customer relationship on your side. Account management, customer success, sales — whoever has been in regular contact. Go in with genuine curiosity, not defensiveness.&lt;/p></description></item></channel></rss>